Important Information
Policies
To help make your stay at Hotel Suisse in Kandy as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear arrival and family policies make heritage stays easier.
The policies at Hotel Suisse Kandy cover arrival times, children, bedding, cancellations, and special requests. Free Wi-Fi, private parking, dining, wellness, and swimming are among the main amenities, while every room remains subject to its selected bedding, outlook, occupancy, and rate conditions.
- Check-In and Check-Out
Check-in begins at 2:00 PM. Check-out is available between 10:00 AM and 12:00 PM.
- Children and Cribs
Children of all ages are welcome. Guests aged six and above are treated as adults for occupancy purposes. Cribs can be requested for infants and remain subject to availability.
- Extra Bedding
Current information regarding extra beds is inconsistent. Some booking details reference additional bedding on request, while the general policy also states that extra beds are unavailable. Any extra-bed requirement should therefore be confirmed before arrival.
- Cancellation and Payment
Cancellation and prepayment conditions vary by accommodation category and selected rate. The specific reservation terms should be reviewed before confirmation.
- Parking, Pets, and Smoking
Free private parking is available on-site. Pet and smoking rules are not clearly confirmed in the supplied material, so no definite policy should be assumed without checking the current reservation conditions.